Terms and Conditions
What we do with the information we gather
We require this information to understand your needs and provide you with better service, including purchase of products, internal record keeping, and promotional emails. We may use the information to customize the website according to your interests. We will never sell or give your information to anybody!
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Design and Images
All designs, images, photos for all buckles or products are owned by Molly’s Custom Silver. This includes all custom designed buckles and products. Any fee paid for custom designs is for the development of that design and not for ownership of that design.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. You will be asked to agree to these terms when creating an account and every time you make a purchase. An account cannot be created without your acceptance of these terms.
Molly’s Custom Silver may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Jan 1, 2011.
Coupons and Discounts
We do not combine discounts and or coupons. You are entitled to receive the lowest price but may not combine or piggyback them.
Order Information and Return Policy
These are hand made products so you will see slight differences from the picture or mockup which we believe add to their beauty and show that all of the engraving and assembling of these products are done by hand by our craftsmen. Design elements will vary slightly and no two buckles will be exactly alike. If your custom pieces are not within the parameters of your mockups we will repair or replace them. Molly's Custom Silver reserves the right to determine what items may be repaired or replaced.
Almost all of our products are made to order custom silver pieces. Once an order is placed our work begins. Designing your custom silver, creating art work, and making sure we get it right before we start production. For this reason we do not offer a full refund once an order is placed. If an order is canceled for any reason before we start production we will refund 65% of the purchase price plus shipping. Once production has started we do not offer a refund for any reason and all sales will be final. If you have questions about what your finished product will look like please ask prior ordering or approving artwork.
We always work with our customers and we will make sure you are happy with your design and purchase.
For in stock items we ship within five working days. Production on custom items begins after the design is approved and the item is paid for. Custom work takes time. We quote 60 days for production of custom pieces. Please keep this in mind when ordering.
We ship via USPS first class mail and Priority Mail. All order over $750 will require a signature confirmation upon delivery.