99% of customers that buy from Molly's Custom Silver give 4 or 5-Star rating.
September 11, 2018 by Teri Murphy
Like the service, the quick responses and love the buckles!
September 11, 2018 by Erin Smith
Excellent service. Gorgeous buckles! Thanks for awesome awards
September 11, 2018 by Carmen Mcconell
always on time and easy to work with.
September 11, 2018 by Marina Pendleton
The buckles turned out beautifully and are good value for the cost. The custom logos are rendered in exquisite detail, all the spelling is correct, and the designs are tasteful and timelessly beautiful. All the details are exactly as I wanted.
I chose 8 because Molly's customer service is okay, but there are opportunities for improvement. I felt that I sent clear detailed instructions for the design of my two buckles, however it took three iterations of emails with the design team, over the course of multiple weeks, for the designs to finally be done correctly. After the first correction, I got a nice, personal, apologetic email from the design department, which I really appreciate, but after that I didn't hear directly from the design department, just auto-generated design update notification emails. I don't know if Molly's design team was frustrated with me, or very busy, or didn't send a personal note for some other reason.
One of my buckles was for "Mandolin Champion" and the other was for "Fiddle Champion." I wanted a mandolin logo on the Mandolin Champion buckle, and a Fiddle logo on the Fiddle Champion buckle. I thought I explained this pretty clearly, but to my surprise, the first design had the mandolin logo on both buckles, and the second design iteration put a fiddle logo on both buckles. Finally, on the third iteration, the design was correct, with a mandolin logo was on the Mandolin buckle and the fiddle logo was on the Fiddle buckle. To me, it is obvious - or takes five seconds to Google - which logo goes on which buckle, especially since the words "MANDOLIN" and "FIDDLE" are written on the buckles.
After I approved the design, there was a LONG delay - maybe 5 weeks - where my buckles did not change status from 30% complete. After a phone call to Molly's, asking about the status of the buckles, they started moving much more quickly through the completion process, and were delivered within a few weeks. They turned out beautifully, and I am very happy with them.
I understand that Molly's is a small design shop - and I like that! I will consider using Molly's again in the future, and I thank you for the opportunity to provide feedback. I am not taking anyone to task, you all did a fine job, but since you asked me for feedback, I understand that you are looking for ways to improve. I hope these details help you.
September 10, 2018 by Unaldo Medina
looks great exeded my expectations
September 10, 2018 by Jay Crow
They were very nice. The kids seemed to like them.
September 10, 2018 by SHARMAN LEGORE
good service, good pricing
September 10, 2018 by David Scott
every buckle ordered has been awesome
September 10, 2018 by Mitch Moore
Very nice buckle that exceeded expectations.
September 10, 2018 by Tracy Murray
Such Beautiful Buckles and Amazing to work with. They sure take care of me with getting our Event Buckles taken care of!!!
September 10, 2018 by Mckenna Daigle
It's absolutely gorgeous! It came out better then I imagined!
September 10, 2018 by Anne Hamilton
I have ordered many buckles from Molly for my different events that I produce. I have always bee pleased with their product and timely manner at which they got the buckles to me. The last buckle I ordered was a retirement buckle for our long time 4H supt. The buckle brought him to tears!! Thanks again Molly Silversmith you rocked it again!! Looking forward to the next order I make with you.
September 10, 2018 by jim Pickart
The buckle was what I wanted, looks good, made a new belt for it.
September 10, 2018 by Julie Goss
Easy process- good service, nice product at a reasonable price
September 10, 2018 by Savannah Line
The products have been gorgeous and on time
September 10, 2018 by Dally Sexton
Thorough work, Professional Appearance, and friendly patient staff.
September 10, 2018 by John Sconiers
Beautiful product, and the ordering process is simple.
September 10, 2018 by Roger Dale White
Quality work. Love my piece.
September 10, 2018 by Mark & Deborah Macomber
They look awesome, everyone who has seen them loves them.
September 10, 2018 by MITCHELL PAPPAN
Winner liked it can not remember his name did not see where i choose 5 but the only negative feed was the way it was rounded out When we get ready for another buckle roping and bull riding we will still have mollys