Customer Review

After looking at the recent reviews for this company, it all makes sense. As the recent reviews said, I too was excited to order from this company after hearing from many others how good it was. Unfortunately I did not have the same experience. I placed my order in early January, for the record I still haven’t received the final product and it’s early may, yeah 5 months. To start off, it took a couple months to receive the pendants which makes sense since they’re custom pieces. (I ordered 2 necklace pendants with identical writing.) I filled out their template and they sent me mockups and everything was correct. A few months later I received the pendants and there was a huge typo. On both pendants where there was supposed to be an “O” there was a “C.” I sent them a kind email showing the typo and waited for a response. 4 business days later I received a response. How unprofessional? Molly’s even sent me a review that said, “How are you enjoying your product, please leave a review!” before they could even answer me. Ridiculous, especially for custom jewelry. When they did respond they sent me an email that said to send it back and they would make the adjustments “free of charge.” Well duh it’s free of charge, it was y’all’s fault? I’ve sent many follow up emails in the last few weeks and have received only robotic emails in return. Never once when dealing with Mollys have I felt like I’ve been chatting with a real person. I thought my experience would be smooth due to the amount of friends I have who have had a good experience with this company and all the hype I’ve seen on social media. This was the exact opposite. I live in Fort Worth where this type of jewelry/wear is very common. If anyone asks my opinion on Mollys I will express my extreme dissatisfaction with this company. It’s not like I’m dealing with Amazon, a billion dollar business, and Amazon still replies faster to their customers. You would thing they would be watching their email when custom orders go out to ensure satisfaction but I guess not. I still don’t have my pendants and I’m not sure I’m getting them soon. Unfortunately 5 months is too long for 2 necklace pendants, no matter how custom they are. I won’t be ordering from here again, it’s been so frustrating that I’m writing this review before my final product has even arrived. I hate leaving reviews like this and I hate giving businesses one star. Molly’s sucks, the standard they have set for themselves they are not upholding, it’s unfortunate because I know so many people who have a high opinion of this company, unfortunately I can’t say the same. - James

Beautiful work

Amazing work in such a short time and very high quality!

Quality is amazing and got here in excellent time

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We keep coming back to order buckles from Molly's

it was so well crafted and done! just absolutely perfect and amazing shipping!

The work is top-notch and they are wonderful to work with. They expedited the order also!

Love the design and looks very slick. Very fair with the price I love my new buckle.

We are so happy with our custom belt buckle. It exactly what we wanted. It turned out beautiful!!!!

Very well put together!

Beautiful buckles for my events. Ordering more today!

We juts received all 4 of our buckles including our grand daughters and man are we happy!! Great quality and craftsmanship. Will be in the family for years!

The products I received were beautiful. Such amazing quality. I will be ordering again!

It took a while but I understand that because of the hand-made details. I wish the company would’ve communicated better than just through the website.

My buckle is beautiful! It has a few imperfections but still very beautiful

It’s perfect!!!

Lovely buckles and great customer service! Nicely priced, too.

Molly’s process makes ordering a custom buckle so easy. Great quality and the details are hands down the best by any custom jewelry out there! The price for such a unique piece of who you are and what you represent is the best value you can get. I’m extremely happy with my buckle and can’t wait to design another one!

The buckle is beautiful. I bought it for my granddaughter’s 14th birthday and she absolutely loves it! I was amazed how quickly a custom buckle was completed and delivered in time for her birthday. This is the 4th custom buckle I’ve ordered and will continue to order through Molly’s.